If, for any reason, you are not satisfied with your purchase, please contact me before shipping anything back, to ensure it fits the necessary conditions for return or exchange.
ELIGIBILITY
Items eligible for exchange must be unused, and in their original condition. All in-stock items may be returned or exchanged up to 14 days after the original sale or delivery date.
If you are requesting assistance with a damaged order, I may ask for photos of the condition of the package upon arrival, and photos of any damage to the item itself. These are Often required to make an insurance claim to recoup costs.
Due to the nature of the work, Customised, bespoke built, or Personalised items are not eligible for return.
RETURN SHIPPING
The customer is responsible for the cost of return shipping, unless the item is damaged upon receipt, or if the error is on my end.
A trackable shipping service must be used to ensure the safe return of the item. This is to protect both parties in the event the item is lost in the mail.
REFUND OR REPLACEMENT
Once your request is approved, you will receive instructions on how to return the item.
Most of the items I make are unique in their materials and hand-done work. Because of this, replacements my not be exact, or may not be available. If the piece is unavailable, a refund will be provided using the original payment method.
Rowsome Leather reserves the right to deny exchanges or refunds for items that do not meet eligibility criteria.
