If, for any reason, you are not satisfied with your purchase, please contact me to begin the return/refund process.
ELIGIBILITY
Items eligible for exchange must be unused, and in their original condition. All in-stock items may be returned or exchanged up to 14 days after receiving your order.
If you are requesting assistance with a damaged order, I may ask for photos or video of the condition of the package upon arrival, and photos and/or video of any damage to the item itself. These are required when filing an insurance claim to recoup costs.
Due to the nature of the work, customised, bespoke built, or personalised items are not eligible for return.
RETURN SHIPPING
The customer is responsible for the cost of return shipping, unless the item is damaged upon receipt, or if the error is on my end.
A trackable shipping service must be used to ensure the safe return of the item. This is to protect both parties in the event the item is lost in the mail.
REFUND OR REPLACEMENT
Once your request is approved, you will receive instructions on how to return the item.
Most of the items I make are unique in their materials and hand-done work. Because of this, replacements my not be exact, or may not be available. If the piece is unavailable, a refund will be provided using the original payment method.
Refunded orders are subject to a 10% restocking fee.
CANCELLATIONS
Cancellations are accepted for all in-stock items, up until the order is fulfilled. Refunds will be applied to the original method of payment. Due to varying processing times at your bank, it can take up to 10 business days for the refunded amount to be received.
Rowsome Leather reserves the right to deny exchanges or refunds for items that do not meet eligibility criteria.
If you have any other questions or concerns, please do not hesitate to contact me for further assistance!
