Policies + FAQs
By purchasing from Rowsome Designs, you agree to all information written below.
Return + Exchange Policies
If, for any reason, you are not satisfied with your purchase, please contact me before shipping anything back, to ensure it fits the necessary conditions for return or exchange.
Items eligible for exchange must be unused, and in their original condition. All in-stock items may be returned or exchanged up to 14 days after the original sale or delivery date.
If you are requesting assistance with a damaged order, I may ask for photos of the condition of the package upon arrival, and photos of any damage to the item itself.
Due to the nature of the work, customised, bespoke built, or personalised items are not eligible for return.
The customer is responsible for the cost of return shipping, unless the item is damaged upon receipt, or if the error is on my end. A trackable shipping service must be used to ensure the safe return of the item. This is to protect both parties in the event the item is lost in the mail.
REFUND OR REPLACEMENT
Once your request is approved, you will receive instructions on how to return the item.
Most of the items I make are unique in their materials and hand-done work. Because of this, replacements my not be exact, or may not be available. If the piece is unavailable, a refund will be provided using the original payment method.
Rowsome reserves the right to deny exchanges or refunds for items that do not meet eligibility criteria.
At this time, all orders are shipped via Canada Post.
Shipping rates are automatically calculated at check-out, based on item(s) weight and dimensions, selected delivery service, and location of delivery.
All in-stock items ship within 2-4 business days. Shipping timeframes for bespoke and custom items will be discussed at the time of inquiry, and will depend on production time.
The customer is responsible for any customs, duties, and/or import taxes that may apply. Please also consider the possibility of delays due to customs, especially around the holidays.
Local pick-up is available at my home, or at a public space nearby. If you select local pick-up, I will contact you within 24 hours to arrange a date, time, and location.
Please note that I am not responsible for packages that are lost or stolen once delivered. Please make sure to have your order sent to a safe, secure location where it will not be stolen.
Do you take custom orders?
I am delighted to consider your custom order requests. If you have a specific idea in mind, please feel free to contact me to discuss the details.
If the item requires unique or personalised design, a deposit of up to 50% may be requested. Deposits are non-refundable once work begins.
Once the project has begun, regular updates and design previews will be provided to ensure the item aligns with the agreed upon expectations. I will also require excellent communication and decisiveness from you over the course of the build process, as this is essential to maintain project timelines.
Payment is required in full before the item will be shipped or delivered.
How much do you charge for custom artwork on pieces?
Prices are determined based on the time and materials required to complete each piece, including the initial design and drafting process.
Some custom items may be more complex, or time-intensive, reflecting the intricacy and detail involved in the design and construction. This is especially true with pieces that involve custom tooling, painting, or appliqué/patchwork design. A wallet with an intricate, detailed design may cost more than a simple purse with fewer embellishments.
Premium or specialised materials will also contribute to a higher price, especially if they need to be sourced outside of what is readily available in my workshop.
Do you sell your items wholesale?
I do not sell items wholesale at this time. Due to the time and costs involved in small-batch, handmade goods, I do not have the ability to discount my items at a wholesale price.
Do you repair leather items?
I stand by the quality of my work, and take great pride in making pieces that will last a lifetime. In the event an item from me requires repair work due to construction factors (stitching coming undone, etc.), I will gladly repair it at no charge to you, including any shipping or delivery expenses required. If the item is damaged due to lack of care or neglect, you will be charged for time and materials required to complete the repair.
I do not repair any leather items that I did not create. If you are located in Winnipeg, MB, please feel free to contact me for recommendations of local shops for your leather and shoe repair needs.
I value your business and am committed to providing excellent customer service. If you have any questions or concerns regarding anything you've read above, please do not hesitate to contact me.